Help CenterHaving Trouble Connecting to MetaTrader 5? Let’s Fix That.
If you’re seeing errors like “Invalid account” or “Authorization failed” when logging into MT5, don’t worry, we’re here to help. These are usually easy to fix, and we’re here to walk you through it.
Below are the most common causes and how to resolve them.
Common Questions
❓ Why am I getting “Invalid account” or “Authorization failed”?
These messages usually mean something’s off with your login credentials, password, or server name. Even a small typo can cause trouble, so triple-check your details.
Step-by-Step Troubleshooting Guide
1. Verify Your Login Credentials
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Use the exact login details we sent when you created your Astropips trading account.
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Double-check the server name — it must match our platform (AstroPips-Server, not any random broker).
2. Using MT5 on Desktop?
Make sure you downloaded the platform directly from Astropips — not a third-party site. This ensures the correct server setup is already in place.
3. Check Your Internet Connection
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Make sure your internet is stable.
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Switch to a different network or restart your router if needed — connection drops can prevent MT5 from authenticating.
4. Forgot Your Password?
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If you’re unsure, don’t guess — use the “Reset Password” option on the Astropips platform.
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After resetting, try logging into MT5 again with the updated password.
Still Not Working? Contact Support
Our Support Team is available 24/7 — we’ve got your back.
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Start a Live Chat directly from the website
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Or email us at support@astropips.co